Shipping & Returns

Worldwide shipping

KERUISEN ships to customers worldwide. Orders are processed within 1–3 business days after payment is confirmed.

Free shipping over $99

Orders with a merchandise subtotal of $99 or more automatically qualify for free standard international shipping. The free option appears in your cart as soon as the threshold is met. Below $99, standard international shipping is $9.99.

Free shipping over

Orders with a merchandise subtotal of or more automatically qualify for free standard international shipping. The free option appears in your cart as soon as the threshold is met. Below , standard international shipping is .99.

Delivery estimates

Standard shipping is estimated at 7–15 business days after dispatch. Delivery times are estimates, not guarantees: remote destinations, customs processing and local carrier delays can add time. If your order has not arrived within that window, reach out through our social channels and we will help you check on it.

Tracking

Where tracking is available for your destination, tracking details are shared with your order confirmation. Tracking can take a day or two to activate after dispatch.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the responsibility of the recipient and are not collected by KERUISEN. Contact your local customs office for an estimate before ordering.

30-day return and exchange policy

If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery. Items should be unused and in their original packaging. If an item is defective or damaged on arrival, contact us first and we will make it right.

To start a return or exchange, contact us through our social channels with your order number and the reason for the request. We will reply with return instructions. Return shipping is the responsibility of the customer unless the item arrived damaged or was incorrect. Once the item is received and inspected, refunds are issued to the original payment method; exchanges depend on stock availability.

Damaged or incorrect orders

Please report damaged or incorrect items within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve it quickly.

Order cancellations

Orders can be canceled before they are dispatched. If your order has already shipped, please follow the return process above.

Need help?

Questions about an order, a return or shipping to your country? Reach us through our social channels or our contact page and we will be glad to help.