Contact Us

We are here to help

Questions about S8 or S9, choosing a size, shipping or a return? Reach us through our social channels or the contact options on this page, and a member of our team will help. Our team can assist with product selection, order status and after-sales questions. We aim to respond within one to two business days.

Before you get in touch

• Order questions — have your order number ready so we can look it up quickly.
• Product guidance — tell us the surface, the pad you are using and what you are trying to remove, and we will point you to S8 or S9.
• Returns and exchanges — start with our Shipping & Returns policy, then send your order number and the reason for the return.
• Damaged or incorrect items — include a photo of the item and the packaging with your message.

Response times

Messages are reviewed in the order they arrive. We aim to reply within one to two business days, though weekends and public holidays can add a little time. For the fastest answer, include your order number and a clear photo when relevant.

Support through the site

Our contact page and social channels are the official ways to reach us. For order updates, keep an eye on your confirmation and tracking details. For product questions, our S8 and S9 pages list ratings, sizes and step-by-step usage.